At Joie, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following types of personal information when you use our website (www.joiestudio.co.za) or engage with our services:

• Personal Details: Name, email address, phone number, and billing/shipping address.
• Payment Information: Payment details provided via Peach Payments and PayFast.
• Technical Data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
• Order History: Records of products purchased and transaction details.
• Communications: Any correspondence, including emails or customer service inquiries.

2. How We Use Your Information

Your personal information is used for the following purposes:

• To process and fulfil orders, including delivery.
• To manage your account and provide customer support.
• To communicate with you regarding your purchases, promotions, and updates.
• To personalise your shopping experience and improve our services.
• To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted third parties, such as:

• Payment Processors: Peach Payments and PayFast for secure transactions.
• Shipping Providers: To deliver your orders.
• Service Providers: For website hosting, email communications, and analytics.
• Legal Authorities: If required by law or to protect our rights.

All third parties are required to respect the confidentiality and security of your information.

4. Cookies and Tracking

We use cookies to enhance your browsing experience and analyse website traffic. Cookies help us remember your preferences, keep your shopping cart updated, and provide personalised recommendations. You can manage or disable cookies in your browser settings; however, this may affect your user experience.

5. Data Security

We implement robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. These include encrypted payment processing and secure storage of data. Despite our efforts, no system is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

Under POPIA, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data where legally permissible.
• Objection: Object to the processing of your data for direct marketing.
• Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise your rights, please contact us at info@joiestudio.co.za.

7. Retention of Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or comply with legal requirements.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Joie
Email: info@joiestudio.co.za