Frequently Asked Questions
What is Gold Vermeil?
Gold vermeil gives you all the luxury of gold, without the steep price tag. Each piece is crafted with a thick layer of solid gold (at least 2.5 microns) bonded to sterling silver, stamped with the 925 mark to indicate the purity of the metal. This is not your average gold-plated jewellery; vermeil is thicker, more resilient, and perfect for everyday wear.
What materials are used in Jóie jewellery?
Joie jewellery is crafted with Gold Vermeil ,which is a thick layer of 14k gold over 925 sterling silver. We choose materials that offer a luxurious look and durability without the high cost of solid gold.
Does Jóie offer returns or exchanges?
We want you to love your Joie piece! While we don’t accept returns due to hygiene reasons unless the product is faulty, please contact us if you have any issues with your order, and we’ll be happy to help.
Is Jóie jewellery hypoallergenic?
Yes, Joie jewellery is designed to be gentle on the skin. Our materials are carefully selected to minimise any risk of irritation, making them suitable for most people with sensitive skin.
Can I wear my Joie jewellery in the shower or pool?
To maintain the longevity of your Joie jewellery, we recommend avoiding water exposure. While our pieces are tarnish-resistant, contact with water, especially chlorinated or saltwater, may affect the finish over time.